GGDA

Gauteng has long dominated the SA market, currently employing 71% of the country’s full-time BPO employees — an estimated 35 700. Though BPO is commonly known for call-centre outsourcing, this comprises just 67% of the total industry.

Other more complex outsourcing services such as IT support, financial accounting, data analytics and a variety of legal services account for a third of the industry.

Business Processing Outsourcing - Sector Report

Other Sectors

Agro-Processing
Agro-processing

Capital Equipment
Capital Equipment

Infrastructure
Infrastructure

Manufacturing
Manufacturing

Mineral Beneficiation
Mineral Beneficiation

Renewables
Renewables

Tourism
Tourism

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Marshalltown, Johannesburg,
South Africa

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